Exclusive Lines, a leading luxury beauty and cosmetics brand, aimed to modernise its in-store experience at flagship outlets in Colombo City Centre and One Galle Face. Facing increasing customer traffic and a growing product range, they required a centralised, intelligent retail surveillance system to enhance customer safety, streamline staff workflows, and gather valuable business insights.

Office Network (Pvt) Ltd, in partnership with Hikvision, implemented a comprehensive Smart Retail Solution featuring face recognition and people counting cameras, fisheye heat mapping, digital signage, centralised NVRs, and smart display units. An integrated HCP dashboard manages access control, time attendance, and device health monitoring, while the linked digital signage and surveillance systems deliver a seamless, intelligent in-store experience.

The solution enabled Exclusive Lines to monitor customer behaviour, optimise store layouts, and improve staff management through a data-driven BI dashboard. This centralised platform enhanced operational visibility across the CCC and OGF outlets, while digital signage added both aesthetic appeal and promotional value to the brand’s in-store environment.